FAQs

Booking a private tour guide offers you customized and unique traveling experiences. With the help of an expert local guide travelers can gain insider access to their destination with customized, unique tours that address their interests and provide a richer travel experience. The possibilities of experiences with expert local guides are limited only by your own imagination.

Yes. You can following the instruction on pop-up banner on the tour page to asking the availability tour for you. Just folow the step, after submited plesae wait for our reservation team to check your avalaibilty tour dates. We will send your request to your email.

We offer two (2) currencies for your payment: USD and Euro for foreginer tourist and Indonesian Rupiah (IDR) for domestic tourist.

Our online payment system is more secure than handling the transaction on your own. We invest a lot into ensuring both parties are protected from fraud and illicit behaviors. NTT DMC uses the internationally recognized and secure Paypal system to process all credit card transactions.

Also, paying your deposit will blockout your booking date(s) and time(s) from the tour guide’s availability calendar. The private tour guide is considered booked for your trip. Full confirmation details will be sent to you.

Please do not send payment directly to the private guide from outside the site. This is against our Terms & Conditions, and prevents us from protecting your tour guide booking and payment. We can only provide customer support to those bookings made through our system.

Non-compliant user accounts may be suspended or removed.

It is 100% free! Complimentary booking service for all private tour guide bookings.

However, you will be charged for payment via PayPal amounting to 4.4% of the price. This rule follows PayPal’s policy on “Cross Border Transactions”. You can see here.

Our credit/debit card bookings are secure and processed through Paypal. There may be some reasons why your credit card transaction will not go through. Please check the following and try your transaction again:

1. insufficient funds to cover the transaction being booked
2. may not have filled out all the information fields requested

If you continue to experience difficulties, please copy the error message and paste it into your message on the contact us page.