Tour Coordinator

Department: Operations | Location: Labuan Bajo, Flores | Application Code: TCFKT-LBJ

Become a Tour Coordinator with NTT DMC | LABUAN BAJO

Do you have the passion for travel, the purpose to lead, the courage to change people’s lives? At NTT DMC, we’re building a team of fun, driven, leaders who want to change the world, one trip at a time. They say every adventure needs a beginning, is this yours?

NTT DMC :

As the number one small group adventure travel company in the world, NTT DMC truly loves and believes in changing people’s lives through the act of travel­– so much, in fact, we even put it on a t-shirt.

As the most visible members of a national organization, NTT DMC’s Tour Coordinator are able to make a tangible impact on the planet and its people, and get to be a part of something bigger than themselves, all while working within an international community of like-minded, passionate people who are all in love with what they do.

OPPORTUNITY:

We are currently hiring and training Tour Coordinator’s to guide epic East Nusa Tenggara road trips during the trip. With the goal of showing our travelers the time of their lives, Tour Coordinator’s will learn how to deliver an experience that encompasses camping in our national parks, exploring cities big and small, and most importantly, creating happiness and community within a group of travelers from around the world!

Our Tour Coordinator’s dedicate themselves to changing the lives of our travelers for the better every day, and will discover a lifestyle of freedom, challenge, travel, and career growth potential on a global scale as they explore and experience every nook and cranny of the Indonesia.

Being a successful Tour Coordinator for NTT DMC requires hard work and dedication, but can be one of the most rewarding experiences one can have.

Experience in guiding is an advantage but not essential. What is more important are the skills, life experiences and of course PERSONALITY that they bring to the party. We have amazing Tour Guide’s from all walks of life who all have two things in common – they LOVE providing our travelers with life changing experiences and are passionate about the Indonesias!

REQUIREMENTS:

  • An infectious love of the Indonesia, the great outdoors, and adventure travel.
  • Responsibility: a driven, team player, who is able to juggle multiple and complex challenges at one time.
  • A proven leader: someone who is comfortable managing group dynamics while navigating different personalities and various international cultures.
  • Ability to communicate effectively in a wide range of contexts.
  • Cool, calm & collected under pressure: a professional who can confidently and proactively address unpredictable issues including injuries, budgeting responsibilities, adverse weather conditions, and a million other challenges we haven’t even seen yet!
  • Excellent time management skills
  • Customer service oriented: putting your travelers first, and always with a smile 🙂
  • Awareness of and Commitment to Sustainable Tourism: a commitment to environmentally and culturally responsible tourism, and an inspiring example for our travelers.
  • Solid Technological literacy: Applicants should be proficient in web browsing, email and social media and should be at least somewhat familiar with spreadsheet applications (Google Sheets, Excel, etc.) and GPS navigational tools (Google Maps etc.)
  • Physical ability to handle hikes, luggage, and various aspects of and active, adventure-oriented lifestyle.
  • Love working in a team and are willing to share in NTT DMC’s amazing culture!
  • All applicants must be 23 years of age, and are required to maintain a First Aid/CPR Certification and a valid ID card.
  • HPI/Indonesian Tourist Guide Association License are required
  • All Tour Guide’s are required to own an active and fully functional Smart Phone
  • Excellent proficient in English both written and spoken

RESPONSIBILITIES

During the contract, a Tour Coordinator will:

  • Consistently deliver a high level of customer service and traveler satisfaction.
  • Provide leadership for our travelers and be responsible for their well-being.
  • Continually increase your knowledge about North America, its culture, religion, current affairs, environment, etc.
  • Have detailed knowledge of hotels, sights, restaurants, transport, souvenirs, prices, etc.
  • Develop a series of information sources and contacts that can be of assistance when required.
  • Keep vaccinations and preventive medication up to date.
  • Be mindful of potential opportunities for NTT DMC, such as new destinations, new Tour Coordinator’s, new markets or ways to improve itineraries.

On each departure, a Tour Coordinator will:

  • Act as day-to-day guide, and manager of the group.
  • Deal directly with your traveler’s issues and concerns, ensuring that passenger satisfaction is effectively achieved.
  • Maintain the established travel itinerary as closely as possible, making changes only when necessary.
  • Make reservations for accommodation, transportation and activities as required.
  • Assist and accompany travelers during optional activities and meals.
  • Advise travelers on suitable restaurants, the best hiking/biking trails, as well as other optional activities.
  • Maintain daily expenditure accounts, retain receipts and keep expenses within the trip budget provided.
  • Provide a report for each trip, in the requested format.
  • Provide assistance to the regional offices when requested by their Managers or by the Denpasar office

REWARDS:

  • We expect a lot from our Tour Coordinator’s, but the rewards are as plentiful as the challenges:
  • Comprehensive training including trip planning & execution, group dynamic management, crisis and conflict management, public speaking, budgeting and more.
  • An incredible work environment with fantastic support, resources and culture.
    Join a GLOBAL community of like-minded, passionate people who are all in love with what they do.
  • Make an impact: NTT DMC focuses on sustainable and responsible travel. Everything we do globally reflects our core values, and through tourism we make a difference.
  • Competitive pay. Many of our Tour Coordinator’s spend their whole offseason traveling the world.
  • Tour Coordinator Growth Chart that outlines global career paths available to those who strive to pursue them.

You will achieve personal growth, forge global connections and have experiences you will never forget.

ROAD TO ADVENTURE

Online Application: Be thoughtful in your application. We are looking for exceptional people. Culture fit, work ethic, motive and communication skills are important to us and the application is your first impression, so take the time to show us who you are and what you’ve got!

Additional Information: After receiving your online application, we will need to receive your driving record, and possibly other information. We cannot proceed with hiring until we have a driving record.

Face-to-face interview: You will be asked The process took 3 weeks. The first interview was over the phone with HR. The second interview was a face to face interview with the regional manager and director. Everyone was very friendly and helpful during the whole recruitment process. This allows you to give us a better understanding of your personality, communication style, and what makes you tick.

Informal interview: purpose is to assess culture fit.

Training: If you successfully complete the hiring process, you will be invited to attend training for 1-2 month.

So you understand the role, are up for the challenge, and can see yourself fitting into the NTT DMC family? Before you apply, be sure to spend some time poking around the NTT DMC Website.

Once you are familiar with the following, click “apply for this position” to begin the journey

We thank all interested candidates however only those chosen for an interview will be contacted.

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